Right of withdrawal
10.1. The Consumer has the right to withdraw from any contract concluded under these general conditions of sale, without penalty, within 15 (fifteen) days from when the product was delivered or in the case of purchase of multiple products delivered separately with a single order, was delivered the last product.
10.2. To exercise the right of withdrawal, the consumer must inform Ghirelli S.r.l, before the expiry of the period referred to in paragraph 10.1 above, of its decision by sending an explicit statement to Ghirelli S.r.l, at the e-mail address customer.service@ghirelli.com, of its decision to withdraw.
10.3. Following the provisions of paragraph 10.2 above, the Consumer will receive an email confirming the exercise of the withdrawal. Within and no later than the next 30 days, the consumer must return the disputed products or rejected in a whole package, by sending them to: Ghirelli S.r.l, c.a. Alessandro Ghirelli, via Piacentina, 4/G - 45030 Occhiobello (RO) - Italy.
10.4. If the Consumer has received the product, he is required to return it to Ghirelli S.r.l, without undue delay and, in any case, within 30 days from the day on which you communicated the withdrawal. The deadline is met if the goods will be returned before the expiration of the period of 30 days. The risks and direct costs of return of the goods will be charged to the Seller. For the anti-terrorism law we can not recover the goods outside of Italy. We invite customers to contact us to activate a return procedure.
10.5. In case of withdrawal will be refunded the payments made by the consumer, including delivery costs, without undue delay and, in any case, no later than 3 days after the return of the goods. These refunds will be made using the same means of payment used by the Consumer for the initial transaction, unless the Consumer requests a refund on another means of payment.
10.6. The Consumer is responsible for the reduction of the value of the goods resulting from a different manipulation from that necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (e.g. with signs of wear, abrasion, scratching, scratching, deformation, etc..), not complete with all their elements and accessories (including labels and tags unaltered and attached to the product), not accompanied by the instructions / notes / manuals attached, the original packaging and packaging and the certificate of guarantee, if any, the consumer will be liable for the financial loss of the value of the goods, and will be entitled to a refund of the amount equal to the residual value of the Product. To this end, therefore, the Consumer is requested not to handle the goods beyond what is strictly necessary to establish the nature, characteristics and functioning of the same and to cover the original packaging of the Products with other protective packaging that preserves the integrity and protects it during transport even from writing or labels.
10.7. The Seller will take delivery of the returned Products, reserving the right to verify that they have been returned in the conditions described in paragraph 10.6 above.
10.8. If the verification of the returned Products has been successful and the right of withdrawal has been validly exercised by the Consumer within the terms and according to the procedures provided, the Seller will refund the Consumer the full amount paid for the purchase of the Products, including shipping costs, as soon as possible and in any case within 3 (three) days. For the anti-terrorism law we can not recover the goods outside of Italy. We invite customers to contact us to activate a return procedure.
10.9. The aforementioned refund will be made, where possible, by the same means of payment used by the Consumer at the time of purchase of the Product or by bank transfer in favor of the Consumer; the burden of the Consumer will be to communicate to the Seller, by e-mail to customer.service@ghirelli.com, the bank details to make the transfer in his favor and to ensure that the Seller is put in a position to return the amount due. If payment has been made through PayPal, the aforementioned refund will be made within the terms indicated directly by crediting the amount due to the account used by the Consumer for payment.
